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外包
 

外包就是把任务和工作从内部生产委派给一家外部公司(比如转包商)。近来,它意味着消除本地员工而利用海外员工,那里工资相对比较低。

在长期的合作关系中,关系成功的关键部分在谈判的过程中已经很好地奠定了,为签订服务水平协定做好了准备。对于一个成功的外包关系管理的一些常见做法已经列在下面。

1.与关键管理人员的关系:

如果在关键管理人员队伍之间有良好的理解和牢固的工作关系,那么这些关系就更趋向持久些。对外包成功的研究表明了与在其他公司的相对物的同辈友谊和工作化学反应在长期的关系中已经成为重要的因素。

2.可衡量的目标:

外包要实现的目标必须是可以计量的而且在合同开始的时候必须是可以作为标准建立的。如果客户能够把表现和预先建立的目标相比较,那么外包的利益就很明显。供应商也将因此知道他们站在满足客户期望值的哪里。

明确的绩效标准有可以计量的目标,服务质量,质量指南,和客户满意,并且相对其他供应商来说是可以测量的。

3.形成专门委员会:

成功的外包关系包括成立专门执行委员会和提炼为顺利有效处理外包关系的最佳策略的理事会。对问题的识别,解决和迅速升级是这个团队的主要职责。

4.奖励和处罚 :

鼓励供应商通过建立基于定价上的业绩去实现或者超过客户的期望值。当业绩超过标准的时候,应该加以奖励。当他们不合格的时候,应该施以处罚。

5.定期的回顾会议

对于一个成功的软件外包关系,最好经常举行正式的回顾会议。这些会议可以讨论团队正在努力的方向和对未来目标一个高度的看法。产品的评估和产出也可以在这种会议上讨论。

6.培训供应商人员 :

供应商人员需要持续的培训,从而使他们的业务目标和客户的业务目标一致。必须明白驱使客户需要的问题,供应商的服务应该和那些问题相关联。

7.弥合文化差异 :

外包关系的双方都有他们自由的文化。必须认识和弥合这些差异。组织社会活动,公司背景教育,参加其他质量保证计划等等,都是一些弥合差异的好方法。

一些关于外包的有用信息:

外包服务

外包的优势

外包的基本资料

白皮书

外包政策

外包过程

 

 
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